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Frais d'expédition en Italie et à l'étranger, délais de traitement et coursiers.
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Pour les grosses commandes Pour les commandes de 149€ ou plus et pesant entre 1 et 5kg, la livraison est gratuite.
Vous trouverez ci-dessous un résumé du coût pour toutes les gammes de poids :
| Poids de la commande | De 19,90 € à 149 € | Plus de 149 € |
| Jusqu'à 3 kg. | 8,99 € | Livraison gratuite |
| 3,01 - 5 kg. | 8,99 € | Livraison gratuite |
| 5,01 - 10 kg. | 8,99 € | 6,99 € |
| 10,01 - 20 kg. | 12,99 € | 12,99 € |
| 20,01 - 30 kg. | 16,99 € | 16,99 € |
| 30,01 - 50 kg. | 29,99 € | 29,99 € |
| 50,01 - 100 kg. | 39,99 € | 39,99 € |
| 101,01 - 150 kg. | 50,00 € | 50,00 € |
| 150,01 - 200 kg. | 60,00 € | 60,00 € |
| Plus de 200 kg. | 70,00 € | 70,00 € |
*Pour les codes postaux considérés comme éloignés et/ou défavorisés (voir la liste ici ), un supplément de 12,20 € (TVA incl.) sera appliqué pour l'Italie, même si le seuil de 149 € est dépassé.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Combien coûte l'expédition vers l'Europe (Zone 1) ?","tab_content":"Tarifs valables pour les pays suivants : France, Espagne, Allemagne, Luxembourg, Portugal, Belgique, Hollande, Autriche.
Jusqu'à 2 kg : 9,99 €
2,01 - 5 Kg. : 14,99 €
5,01 - 10 Kg. : 17,99 €
10.01 - 15 Kg. : 27,99 €
15.01 - 20 Kg. : 34,99 €
20.01 - 25 Kg. : 39,99 €
25,01 - 30 Kg. : 44,99 €
Plus de 30 kg (€ par kilo supplémentaire) : 2,50 €
Les frais de livraison pour les cannes à pêche coûtent 200 € + TVA.
Les droits de douane sont à la charge du destinataire . En cas de refus du produit, les frais d'expédition et les droits de douane seront déduits du montant du remboursement.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Combien coûte l'expédition vers l'Europe (Zone 2) ?","tab_content":"Tarifs valables pour les pays suivants : Irlande, Danemark, Suède, Finlande, Estonie, Lettonie, Lituanie, Pologne, Tchéquie, Slovaquie, Hongrie, Slovénie, Croatie, Roumanie, Bulgarie, Grèce, Chypre, Malte.
Jusqu'à 2 kg : 12,99 €
2,01 - 5 Kg. : 19,99 €
5,01 - 10 Kg. : 24,99 €
10.01 - 15 Kg. : 29,99 €
15.01 - 20 Kg. : 39,99 €
20.01 - 25 Kg. : 52,99 €
25,01 - 30 Kg. : 59,99 €
Plus de 30 kg (€ par kilo supplémentaire) : 2,50 €
Les frais de livraison pour les cannes à pêche coûtent 200 € + TVA.
Les droits de douane sont à la charge du destinataire . En cas de refus du produit, les frais d'expédition et les droits de douane seront déduits du montant du remboursement.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Combien coûte l'expédition vers une zone extra-UE (Zone 3) ?","tab_content":"Tarifs valables pour les pays suivants : Royaume-Uni, Suisse, Norvège.
Jusqu'à 2 kg : 14,99 €
2,01 - 5 Kg. : 19,99 €
5,01 - 10 Kg. : 29,99 €
10.01 - 15 Kg. : 34,99 €
15.01 - 20 Kg. : 39,99 €
20.01 - 25 Kg. : 44,99 €
25,01 - 30 Kg. : 54,99 €
Plus de 30 kg (€ par kilo supplémentaire) : 2,50 €
Les frais de livraison pour les cannes à pêche coûtent 200 € + TVA.
Les droits de douane sont à la charge du destinataire . En cas de refus du produit, les frais d'expédition et les droits de douane seront déduits du montant du remboursement.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Combien coûte l'expédition vers le reste du monde (Zone 4) ?","tab_content":"Tarifs valables pour les pays suivants : Afrique, Asie, Amérique Centrale/Antilles, Amérique du Nord, Océanie, Amérique du Sud et autres pays non listés ci-dessus.
Jusqu'à 2 kg : 20,99 €
2,01 - 5 Kg. : 29,99 €
5,01 - 10 Kg. : 39,99 €
10.01 - 15 Kg. : 59,99 €
15.01 - 20 Kg. : 89,99 €
20.01 - 25 Kg. : 129,99 €
25,01 - 30 Kg. : 149,99 €
Plus de 30 kg (€ par kilo supplémentaire) : 4,90 €
Les frais de livraison pour les cannes à pêche coûtent 200 € + TVA.
Les droits de douane sont à la charge du destinataire . En cas de refus du produit, les frais d'expédition et les droits de douane seront déduits du montant du remboursement.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Quand ma commande sera-t-elle expédiée ?","tab_content":"Pour connaître la date de livraison estimée de votre commande, connectez-vous à votre compte et cliquez sur « Mes commandes ». Une fois la commande en attente identifiée, cliquez sur « Gérer la commande » pour afficher la date de livraison estimée dans le champ « Livraison ».
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Quels transporteurs utilisez-vous pour les expéditions ?","tab_content":"Vous recevrez les marchandises avec GLS, TNT, BRT, DHL, Typ.
Pour les expéditions hors d'Italie , le transporteur utilisé sera DHL , TNT ou BRT .
Vous pouvez assurer votre envoi contre la perte ou les dommages au prix de 3,90 € (TVA incl.).
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Puis-je assurer mon envoi ?","tab_content":"Absolument ! Pour 3,90 € + 1 % du montant de votre commande , vous pouvez assurer votre envoi contre le vol et/ou les dommages.
Si vous n'assurez pas votre colis, nous ne pourrons pas vous aider.
"},{"tab_title":"J'ai reçu un colis contenant des articles endommagés. Que dois-je faire ?","tab_content":"Nous savons à quel point il peut être désagréable de recevoir des marchandises endommagées , c'est pourquoi vous pouvez assurer votre envoi contre la perte ou les dommages pour 3,90 € (TVA incluse).
Malheureusement, nous ne pouvons pas contrôler l'ensemble du processus d'expédition, qui est parfois soumis à la négligence du transporteur.
Lorsque vous recevez un colis, pensez toujours à l'accepter sous réserve d'inspection .
Ensuite, contactez-nous à notre adresse email avec des preuves visuelles (photos, vidéos) de ce que vous avez reçu, et nous saurons comment vous aider.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Livrez-vous en dehors de l'Union européenne ?","tab_content":"Oui, nous livrons également hors de l'Union européenne. Pour une livraison internationale, veuillez nous contacter à l'adresse assistenza@hinelson.com . Nous serons ravis de vous aider à trouver la solution la plus adaptée à votre envoi.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
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Afin de réduire les émissions de CO2 liées à nos expéditions, une commande minimum de 19,90 € (hors frais de port) est requise pour les pays de l'UE, et de 60,00 € (hors frais de port) pour les pays hors UE.
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Suite à notre confirmation du changement de commande, nous vous enverrons un lien pour régler la facture .
Veuillez noter : les ajouts/modifications apportés à une commande en cours entraîneront un retard de 3 à 5 jours ouvrables dans l'expédition.
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Les cartes-cadeaux sont disponibles en valeurs de 50 €, 100 €, 150 € ou 200 €.
Ce n'est pas le cadeau que vous attendiez ? Choisissez le montant souhaité en nous l'indiquant au comptoir ou en demandant un service personnalisé par courriel à assistenza@hinelson.com.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
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Si nous n'avons pas pu répondre à votre question, cliquez ici .
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Si vous décidez d'utiliser partiellement votre crédit, le système générera un nouveau code à saisir lors du paiement et sera disponible dans la section « Bons » de la section « Votre compte » de HiNelson.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
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Si nous n'avons pas pu répondre à votre question, cliquez ici .
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Vous pouvez également payer en espèces à la livraison en choisissant le mode de paiement en espèces à la livraison lors du paiement.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
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Si votre demande de financement est approuvée, vous concluez un contrat avec PayPal/Scalapay/HeyLight. Cela signifie que PayPal/Scalapay/HeyLight est le prêteur.
En savoir plus sur les méthodes de paiement échelonné »
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Vous pouvez demander un financement en 6, 12, 18, 24, 30, 36 et sans aucun justificatif de revenus.
En savoir plus sur les méthodes de paiement échelonné »
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Si nous n'avons pas pu répondre à votre question, cliquez ici .
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Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Y a-t-il un coût supplémentaire pour le paiement à la livraison ?","tab_content":"Oui, Le coût supplémentaire est de 4,99 € + 2% qui sera appliqué au total de la commande.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
"},{"tab_title":"Puis-je choisir le mode de paiement contre remboursement et récupérer ma commande en magasin ?","tab_content":"Non, il n'est actuellement pas possible de payer en espèces à la livraison pour les commandes avec retrait en magasin.
Si nous n'avons pas pu répondre à votre question, cliquez ici .
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En savoir plus sur les méthodes de paiement échelonné »
"},{"tab_title":"Combien de temps faut-il pour traiter une demande de financement HeyLight ?","tab_content":"Une fois les étapes requises complétées, le résultat de la demande est fourni en temps réel .
En savoir plus sur les méthodes de paiement échelonné »
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Si nous n'avons pas pu répondre à votre question, cliquez ici .
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Si nous n'avons pas pu répondre à votre question, cliquez ici .
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